Help Center

What is Airs Appliances?

Airs Appliances is a family-owned discount Appliances store based in Philadelphia, PA. Since 1950, Airs Appliances has served customers in Philadelphia, North Philadelphia, Northeast Philadelphia, Reading, Lancaster, Springfield, York, Chester, Pennsauken, Cherry Hill and Woodbury with low prices on Appliances products and top notch customer service.

Where are we located?

Right now Airs has one showroom locatedin the heart of Philadelphia, Pennsylvania. Our address is 1119 Chestnut Street, Philadelphia, PA 19107. There is street parking available, and a garage located behind our store.

How can we be contacted?

There are many different ways to get in contact with Airs.

1. By phone - Our store phone number is #(215)-568-1010
2. By email - Our store email address is appliances@airsappliances.com
3. By our website - By clicking the tab “Store information" located in the top, right-hand corner on the homepage of our website, customers are presented with a screen to leave their information along with a box for comments and questions they might have for us.
4. Social media - We are constantly checking and updating our social media pages. Whether mentioning us on Twitter, or commenting on our Facebook we will always see comments and will do our best to respond in a timely fashion.
5. Coming to the store - The best part about being located in the city is that we are easily accessible. Stop by and take a look at our beautiful showroom!

What are our hours?

Our hours of operations schedule is as follows:

Monday - Friday 9:00 a.m. until 5:00 p.m.*
Saturday 10:00 a.m. until 4:00 p.m.*
Sunday Closed

*If a customer cannot make our business hours we are more then happy to stay a little longer to wait to for the customer to make it to our showroom.

Do we have any social media accounts?

We recently started a few social media accounts and would love if everyone came to visit us on them!

Facebook - https://www.facebook.com/airsappliances
Twitter - https://twitter.com/AirsAppliances
Instagram - https://instagram.com/airsappliances/

Do we do any price matching?

Airs is not a big box store, so unfortunately we cannot always price match with prices that might be seen at Home Depots, Best Buy, Sears, etc. We try to be competitive with other local appliance stores that are in the same branch or appliance business as we are.

While Airs might not always be the lowest price it is important to remember that when you buy at Airs you are also paying a premium for quality service. We stand behind the customer not only before and during the sale, but afterwards too.

Give us a call and we will quote you at the lowest price we can to keep our lights on, water running, and smile on all of our customer’s faces!

Payment Options

What are your payment options?

Cash (In Store Only)
Check
Money Order - Payable to Airs Appliances

• Visa
• Mastercard
• Discovery
• Layaway

Airs Appliances offers a financing option:

• ( Synchrony Financial ) - Airs Appliances has partnered with the leading financial institution, Synchrony Financial , to offer a payment plan that's right for you.
• No Annual Fees
• Credit line available for repeat purchases
• Low minimum monthly payments
• 24-hour online account access
• Instant approval decision in less than a minute
• 6 months special financing available.

What are the sales taxes?

Sales Tax - Airs Appliances is located in Pennsylvania and therefore does not collect sales tax in any other state outside of Pennsylvania.

Before You Buy

What do we sell or fix?

At this time we only sell appliances. Unfortunately we do not sell parts or do service repairs. We do however, fix Miele vacuums, in and out of warranty. We apologize for any inconvenience this may cause. However, if the appliances needing service was purchased from Airs, we can assist in scheduling service with the manufacturer.

What are some tips before purchasing?

Before deciding on the model that you will buy, carefully measure the area in which your appliance will be placed. It’s also good to measure all doors and areas that the appliance will need to travel through before it reaches its final destination.

Here is a quick video of other tips for buying kitchen appliances

Delivery and Installation Information

Where do we deliver?

Airs Appliances delivers to the continental U.S. only. Unfortunately at this time, we are not able to ship to Alaska, Hawaii, Canada or abroad. We apologize for any inconvenience. We can, however, ship to a freight forwarder. We do not ship to APOs or PO Boxes. Airs Appliances does not take responsibility on products that are moved out of the continental United States, all warranties are void. Airs Appliances delivers in the tri state area including Philadelphia, Reading, Lancaster, Springfield, York, Chester, Pennsauken, Cherry Hill, Woodbury and more!

How much do we charge for delivery?

We offer free delivery in Philadelphia and all local surrounding suburbs. In the case of high rise buildings there is a $25 charge for parking (unless free parking is arranged).

Product Information

Need help finding what you're looking for?

We understand that there are tons of options for customers to select from when choosing what appliance best fit them. Our website is equipped with a search tool to help the customer narrow their search by size, color, etc. This will give a customer a better idea as to what appliance they might consider to fit their desired space requirements.

Of course customers are also welcome to contact us by phone, email, quote requests, or stopping by the showroom to get a better idea of what they might want to purchase.

What is a warranty and how do they work?

A warranty as defined by Webster is “a written statement that promises the good condition of a product and states that the maker is responsible for repairing or replacing the product usually for a certain period of time after its purchase".

Every manufacturer provides the customer with a 1 year warranty. If there are any problems with a unit during its first year we here at Airs make it our priority to help the customer get service on their product. Keep in mind the warranty is active once the product is delivered to your home.

What is a special order and how do they work?

A special order is when a unit is specifically ordered for a customer. An example is when a customer calls with a model number for a unit that is not in stock. If this unit is still available through the manufacturer, Airs can order it for the customer.

However, special orders do come with conditions. When a customer special orders a appliance there is a non-refundable 50% deposit required at the time of purchase. It should be understood that special orders take 4-6 weeks (more or less) to arrive from the manufacturer. All special orders are non-refundable. Before placing a special order the customer should verify with the salesperson that this is in fact the unit that they want/need.

How will you know if a unit is in stock or backordered?

After completing the order the customer will receive an email confirming his/her order. Because our top priority is to make sure the customer is happy, the customer will receive a call within 48 business hours to go over their order and confirm that this is the appropriate selection. During this call the salesperson will indicate whether the appliance(s) are in stock or backordered. Afterwards, the customer will get an email confirming their order.

Order Information

Can an order be tracked?

Unfortunately we do not offer online tracking services. When an order is placed the customer will speak with a salesperson who will give them a estimation of when the appliance can be delivered.

Can an order be canceled once it's been placed?

After it is place, an order can be canceled up until it’s ship date. A restocking fee may apply. On and after the ship date an order cannot be canceled.

Do we have a return policy?

As stated at the bottom of each invoice,our return policy is as follows:

A 25% Restocking Fee will be charged on all returns. Damaged, used, or special order merchandise cannot be returned. merchandise is not returnable without complete packing and instructions. Shipping costs on returns are the sole responsibility of the customer. Only upon receipt and complete inspection will we issue a credit. No returns after 30 days.

The customer is required to sign a copyof his/her invoice upon delivery. Signing this copy acknowledges the merchandise has been received in good condition.
Airs Appliances, Inc. reserves the right to refuse returns.

Bill to address vs. Ship to address

It is important to understand the distinguishmentbetween a bill to address and a ship to address.

Bill to - this is the address that the customer will be billed. This address should match the address tied to the customer’s bank institution.

Ship to - this is the address in which the merchandise will be shipped